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On March 29, Xiaomi SU7 Ultra test drive users expressed their dissatisfaction in the group. After the test drive, they were unable to return to the parking lot in time due to insufficient shuttle resources. This service details made everyone feel "very hurtful". Behind this, there are expectations for technological products and disappointment in reality, and it also metaphorizes the "little regrets" and "ruthlessness" in life.
Unexpectedly, Mr. Lei personally apologized and said that he would arrange for improvement immediately. His reply quickly sparked widespread discussion and reached the top in the hot search list on Weibo. The chat screenshot shows that someone reported: "I just went to Xiaomi Yizhuang Super Factory Store to test drive ultra, and encountered something very angry. The previous service is actually quite good. The parking lot is 300 meters from the exhibition hall, and I need to take the ferry battery car. The test drive is over. I was going to take the ferry car back to the parking lot. It was only 2 o'clock in the afternoon, but the battery car that came over said there was no ferry car today," and said, "The details of this kind of service are very hurtful." The person with the nickname Lei Jun replied immediately, "I'm very sorry, we didn't make any arrangements." "I'll arrange for improvements immediately."
Users expressed their gratitude and expressed their hope that Xiaomi will continue to improve. Mr. Lei’s timely response and apology have sparked widespread discussion and also reflects the users’ attention to detailed services. This incident shows Xiaomi's importance to user feedback, and also reflects Mr. Lei's active attitude towards solving problems.
The "details" of "harmful people" were like a thorn after the test drive, which penetrated deeply into everyone's hearts. They look forward to the perfect experience of technology products, but fall into the "ruthless" reality. The Xiaomi SU7 Ultra test drive incident also reminds us: more whispers and more accurate communication are needed between technology products and user experience to truly be "touched".
These "harmful" details actually hide more emotions. For example, after the test drive, everyone's mood may be as fragile as a "fallen flower". In the short wait, expectations and concerns about Xiaomi's future have also arisen.
Mr. Lei’s apology was like a warm hand, soothing everyone’s uneasiness. His reply also conveys a kind of "sincerity" and "hope", making everyone believe that Xiaomi will work hard to improve and create a better service experience for users.
Such changes in "details" are not only changes in services, but also reflections on the relationship between technology products and users. It tells us: no matter how you develop, you always need to keep attention to details and improve them in order to truly win the trust and recognition of users.
In the competition for technology products, the Xiaomi SU7 Ultra test drive incident also showed a "humanized" service attitude. Mr. Lei’s response also reflects “responsibility” and “responsibility”, allowing users to feel that Xiaomi has been creating a better experience for users.
In short, the Xiaomi SU7 Ultra test drive incident is not only a detailed service issue, but also a profound reflection on the relationship between technology products and users. It reminds us: more whispers and more accurate communication are needed between technology products and user experience in order to truly be "touched".
