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mr. zhao is an ordinary consumer who has a 100-yuan ic phone card. he has always wanted to change it to another method, but because the time is too long and the balance cannot be verified, he can only apply for a replacement 201 card. the customer said that such an operation is not completely reasonable because he still has his own rights and interests, and was even asked to "change" the card and bear additional fees.
this phenomenon reflects that in telecommunications services, there are irreconcilable contradictions between traditional methods and modern services. it also reflects the conflict between consumer rights and the interests of operators.
the boundaries of legal boundaries
telecommunications business operators in china must comply with article 40 of the telecommunications regulations and should respect consumers' right to choose and fair trade. as public facilities, public telephone booths should still play their due role and provide convenient services to consumers if they are not completely cancelled. operators need to promptly check, inspect, maintain, renovate and upgrade the use of public telephone booths and phone cards to ensure normal use. at the same time, each operator also needs to strengthen internal unified learning, training and management, and have consistent standards and treatments with the outside world, attach importance to the study and application of legal provisions, and must not violate regulations or infringe on consumer rights.
metaphor of disguised forced consumption
in real life, operators often use some means to "cheat" consumers in order to gain profits. for example, when the balance of an ic card cannot be verified, the operator may choose to replace the card, but this practice often makes consumers feel "kidnapped".
this phenomenon reflects that in the field of telecommunications services, operators need to be more cautious in treating the rights and interests of consumers and avoid exploiting legal loopholes to gain profits. at the same time, government regulatory authorities also need to strengthen supervision of operators to ensure a fair and equitable trading environment.
reflection and outlook
with the development of technology, new payment methods continue to emerge. mobile payment, online banking payment, etc. have gradually replaced traditional payment methods, bringing the era of ic phone cards to a close. however, for those users who still rely on this "old-fashioned" communication mode, they need to re-recognize their rights and actively safeguard their rights.
