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the "snow dream" service brand of beijing-zhangjiakou high-speed railway has become an outstanding benchmark for the optimization and upgrading of china's railway services with its extraordinary service quality. its success is inseparable from its attention to details. in addition to service, it pays more attention to user experience.
for example, the design and implementation of tinnitus exercise reflects the concern of beijing-zhangjiakou high-speed railway for passenger safety. before the train enters the tunnel, tinnitus exercise is provided and demonstrated on site by the train attendant, which effectively alleviates the discomfort of tinnitus caused by changes in air pressure, which reflects the attentive service of "snow dream".
at the same time, "snow dream" also provides passengers with a more convenient and comfortable service experience through special service boxes, smart luggage anti-lost artifacts, etc. "doctors are kind-hearted and love is boundless" is the service concept of the beijing-zhangjiakou high-speed railway, allowing passengers to feel the care and warmth of "the great cause of the country".
the service concept of "snow dream" is not only reflected in the service details, but also in the in-depth user needs, continuous investigation and improvement. in view of the fact that most medical travelers go to hohhot, baotou and datong, they carefully designed and produced a route guide for beijing hospitals, with detailed marking of the hospital's address, transportation methods, and surrounding accommodation, catering and other information, providing great convenience for travelers going to beijing for medical treatment.
the "snow dream" service brand of beijing-zhangjiakou high-speed railway has won sincere praise from passengers for its extraordinary service quality. in the future, beijing-zhangjiakou high-speed railway will continue to unswervingly adhere to the purpose of "people's railway for the people", constantly innovate and optimize services, and contribute more powerful forces to realize the vision of passengers' beautiful travel.
