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force majeure factors and legal protection:
from a legal perspective, is the provision that concert tickets “not support refunds or exchanges” reasonable? lawyer liu xinyuan explained that "force majeure" refers to factors that cause the parties to be unable to perform their contractual obligations due to objective circumstances or special circumstances. according to article 563 of the civil code, consumers can terminate the contract and request the return of consumption payments, and its provisions give consumers statutory right of rescission. for example, if a typhoon causes a flight to be canceled, consumers have the right to request a refund and receive a refund of the fees.
platform disclaimer and legal boundaries:
although damai.com, as a ticketing agency platform, claims not to participate in the formulation of refund rules, its "no refunds and no exchanges once sold" clause has caused controversy. lawyer liu xinyuan pointed out that the problem of "difficulty in refunding tickets" occurs frequently. it is precisely because of the existence of platform disclaimers that consumers face the dilemma of "difficulty in refunding tickets".
the road to government supervision and rights protection:
faced with the problem of "difficulty in refunding tickets", the government and the market must take effective measures to protect the rights and interests of consumers. lawyer liu xinyuan believes that the fundamental solution to the problem of "difficulty in refunding tickets" often involves litigation, but consumers have high costs of defending their rights or have no time to defend their rights, which exactly encourages the relevant platforms to exempt themselves from illegal activities. therefore, it is crucial to strengthen platform supervision.
conclusion:
the problem of "difficulty in refunding checks" is not a simple market logic. it reflects the contradiction between the legal system and the market. consumer rights and platform responsibilities need to be coordinated and balanced within the legal and regulatory framework. government departments and market entities should actively negotiate to solve the problem of "difficulty in refunding tickets" and provide viewers with a fair and just consumption environment. only in this way can the goal of "easy returns and exchanges" be truly realized.
