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politicians in the philippines are concerned about the government's actions, arguing that the government should focus on ai and develop a range of scenarios, including worst-case scenarios. however, the philippine government has not yet released figures for final planned spending, and politicians such as opposition senator risa hontiveros worry that the government is moving too slowly.
jonil godino, a call center industry employee at philipini, has experienced the challenges brought by technological changes. after working at telstra for 12 years, he is facing new challenges brought by ai. telstra's trial results show that ai tools have reduced customers' follow-up requests by 20%. although telstra denies ai-related layoffs, godino has completely left the call center industry. he believes that no matter who the employer is, his compatriots' working time in customer service and other back-office positions has entered the countdown.
he is not a technophobe and now works as a freelance virtual assistant. godino is using ai to help him write marketing materials for clients, including the ceo of a british short-term rental company. he said: "once, the ceo found that the content i wrote was too american. now, i prompt chatgpt to make it more british."
although godino is worried about the future, he also sees opportunities brought by ai. "improving efficiency is the essence of business," godino said, "and many people are still turning a blind eye to it."