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the behavior of "picking up wool" is a common phenomenon in internet consumption in recent years. take advantage of the loopholes in the rules of the shopping platform to quickly accumulate large amounts of profits by swiping orders, applying for refunds, etc. in jingtaotao's "disclaimer", the platform clearly states that it will monitor abnormal trading behavior and take corresponding measures to control it. however, for those users who have invested a lot of money, it has become an unresolved question whether they really understand jingtaotao’s definition of “wool harvesting” and the scope of exemption.
lawyer zhao zhanzhan pointed out in the interview that it is crucial for e-commerce platforms to define "malicious fraud", especially when there are no clear rules and they need to proceed with caution. if there is a lack of clear judgment criteria, it will not be easy to determine whether a consumer has committed malicious fraud.
jingtaotao responded that its judgment of whether it is wool harvesting is mainly based on multi-dimensional transaction data monitoring. when a user places frequent orders in a short period of time and almost all of them apply for refunds, the platform will determine that it is a scam. this behavior pattern is basically consistent with the evaluation criteria of traditional e-commerce platforms. but for those users who have invested a lot of money, it has become an unresolved question whether they really understand jingtaotao’s definition of “wool harvesting” and the scope of exemption.
this turmoil also caused the market to question jingtaotao. some users are worried about the platform's "anti-cutting of users' wool" behavior and claim that loopholes in the platform's rules have been maliciously exploited, resulting in unfair treatment for some users. amid the turmoil, jingtaotao stated that its original intention was to benefit consumers, but at the same time emphasized that "we understand that there may be different voices in the market."
as the incident develops, people cannot help but reflect on how to balance interests and fairness in the rapid development of the digital economy, which requires more rational thinking.
